Infosys, a global leader in next-generation digital services and consulting, today announced an expansion of its collaboration with Microsoft to help accelerate customer adoption of generative AI and Microsoft Azure, globally.
The collaboration is aimed at helping Infosys and Microsoft joint customers realise the value of their technology investments and secure transformative outcomes.
The move is aimed at helping Infosys and Microsoft joint customers realise the value of their technology investments and secure transformative outcomes.
Infosys and Microsoft’s generative AI collaboration commenced when Infosys became an early adopter of GitHub Copilot, which enabled them to realise significant efficiencies in code modernisation and completion.
Infosys currently has over 18,000 developers who have generated and used more than 7 million lines of code from Copilot.
The scope of this expanded collaboration will include:
- Financial Services – Infosys’ domain expertise with Finacle, alongside Microsoft’s advanced capabilities will enable financial institutions to engage, innovate, operate, and transform more efficiently.
- Healthcare – Infosys Helix, a next-gen healthcare payer platform built on Microsoft Azure, uses AI/ML automation to optimise patient outcomes, will provide access to care, and enhance constituent experiences, while streamlining processes and reducing costs.
- Supply Chain – This sector will see optimised processes and increased agility through the combined strengths of TradeEdge and Azure OpenAI service.
- Telecommunications – Microsoft’s generative AI and Infosys Live Operations platforms will deliver enhanced connectivity and customer experiences.
- Infosys Energy Management Solution, coupled with Microsoft’s commitment to sustainability, will accelerate the NetZero journey for customers.
- Customer service – Infosys Cortex, an AI-driven customer engagement platform, integrates Microsoft GenAI and Copilot to deliver specialised and individualised copilot assistance to every member of a customer service organisation.
Many of these solutions will be available on Azure Marketplace, allowing customers to utilise their Microsoft Azure Consumption Commitment (MACC), creating a mutually beneficial market proposition.
As the collaboration grows, both companies are also focusing on sharing best practices for Responsible AI.
Infosys is a key partner in The Microsoft Responsible AI Partner Initiative, contributing to the development of ethical AI guidelines through Infosys’ Responsible AI (RAI) Office.
Skilling efforts are also part of the collaboration, ensuring that the workforce is equipped with the necessary expertise to support these initiatives.
Anand Swaminathan, EVP and Global Industry Leader – Communications, Media and Technology, Infosys, said, “This collaboration addresses various business problems by delivering heightened value to clients through a customer-centric approach, providing scalability, agility, and cost-efficiency across key sectors.”
Nicole Dezen, Chief Partner Officer at Microsoft, said, “Our expanded collaboration with Infosys will transform industries, enhance business operations, elevate employee experiences, and deliver new value for customers. Together, we will harness the power of generative AI to deliver innovative solutions, drive AI Adoption and enable unprecedented innovation for customers.”
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