Activating Your Card Online
Visit the credit card verification website. You can find the website's URL on the back of your card or by going to https://www.chase.com/personal/credit-cards/verify-credit-card.
Create an online Chase account. If you already have an account, you can just log in. If you don’t, click “Not Enrolled. Sign up now.” To create an online account, you will need to provide the following information: Your new credit card number Your Social Security number or tax identification number Your billing address Your email
Find your credit card account on the online portal. Click on the “My Accounts” tab and select the credit card that you would like to activate. It will ask you to activate the card. Click the activation button. Your card should be ready to use!
Activate individual perks by going to the "Card Benefits" page. This may be under the “Rewards Activity” tab or the “Use Points” tab if you have a Sapphire Reserve card. The benefits that you are eligible for should appear. These may include 5% cash back or airline miles. Some benefits may need to be reactivated each quarter.
Sign the back of the card. Your credit card is not valid unless you sign it. Use a ballpoint pen and sign the back where it says signature. Write either your name or "See ID." Let the ink dry for a minute before putting your card away.
On the Phone
Take your card out of the envelope. Your credit card will arrive in the mail. It may be in an unmarked white envelope or, in some cases, a box. Inside will be your credit card as well as the terms of use and a guide to benefits. You should activate your card as soon as you receive it. If you wait more than a month or two, the bank may assume that the card is lost and cancel it.
Call the activation phone number. The phone number is usually on a sticker that is attached to the front of the card. Do not remove this sticker until you have activated your card. Look on the back of your card for your customer service number. Try to use the same phone number that you put on your credit card application. To prevent identity theft, the bank may compare the number you are calling from with the number on your application.
Enter the requested information. To activate your card, you may be asked to say or dial your credit card number, the last four digits of your Social Security number, your date of birth, and any personal identifying questions that you answered when applying for the card. Personal identifying questions may include “What is your mother’s maiden name” or “What was the street you grew up on?” If you are calling from a different number than the one on your application, you may be asked more questions for security purposes.
State whether you would like to activate your cash back bonuses. Chase offers 5% cash back bonuses that must be activated once every three months. When you first activate your card, you may be asked if you would like to activate this bonus for the current quarter. Say yes or no.
Remove the sticker once the card is activated. In most cases, the card will automatically activate after providing the right information. You can now take off the activation sticker and use your card for purchases. There are different ways to confirm that your card was successfully activated—this could be through an email confirmation, SMS, or by checking the card's status on your online account.
Sign your new credit card. Credit cards are not valid unless signed. Make sure that you sign your credit card on the back where it says "Authorized Signature." For an extra layer of protection, you can sign "See ID" instead of your signature.
Troubleshooting
Try again from your home phone. In some cases, if you don’t call from the phone number that you put on your application, the bank might flag your card. Try again when you are using the same phone number you applied with. If you can’t remember which number you used, visit a bank. If the bank flags your card, you may need to get a new one. Visit your bank or call customer service if you suspect this to be the case.
Call customer service. If you’re having difficulty activating your card, call the Chase customer service line by using the phone number on the back of your card or by calling 1-800-432-3117. Tell them that you can't activate your card.
Send an email through the "Secure Message Center" on your account. Once you sign in, you can find the "Secure Message Center" by going to the side menu and clicking "Secure Messages." Select "Compose Message." Tell the bank that you are unable to activate your card. They may send you a new one.
Walk into a bank. If you would rather talk to a person, any banker at a Chase branch should be able to activate your card for you. Bring all of the paperwork that came with your card as well as photo identification. You can locate the nearest Chase branch at https://locator.chase.com/.
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