- If you're having trouble getting your balance, you can call Cash App support at (800) 969-1940, chat with support in the mobile app, or contact them on social media.
- You can install the Cash App mobile app easily from the Play Store (Android) or App Store (iPhone/iPad).
- If you don’t want to (or can't) install the app, check your balance at https://cash.app in a mobile web browser.
Call Cash App
Call (800) 969-1940 to reach Cash App by phone. If you're having trouble signing in to your Cash App account to check your balance, you can call Cash App support for help. A support representative will be able to help you check your balance as well as regain access to your account during normal support hours, which are Monday through Friday, from 9 AM to 7 PM EST. Unlike the ease of calling your bank to get your checking account balance, calling Cash App support is not the best or most efficient way to check your balance. You should really try to use the mobile app or mobile website before calling.
Use the Mobile App
Install Cash App from your phone's app store. If you don't have the Cash App mobile app installed on your Android or iPhone, it's really easy to install. We recommend trying this first before using other methods to check your balance. Here's how to get Cash App: Android: Tap the Play Store app. Search for cash app and tap Cash App in the results. Tap Install and follow the on-screen instructions. iPhone: Open the App Store. Tap Search at the bottom-right. Type cash app and tap Cash App in the search results. Tap the Cash App icon (the green icon with a white dollar sign). Tap GET or the cloud icon.
Open Cash App. Once installed, you can launch the app by tapping Cash App in your app list, or by tapping Open in the App Store or Play Store.
Log in to your account. The first time you launch the app, you'll be asked to log in to an existing account or create a new account.
Tap the bank icon. You'll see it at the bottom-left corner. This displays your Cash App balance at the top of the screen. If you have a Cash App card, you can use it to spend your balance anywhere Visa is accepted. If you use Cash App to buy Bitcoin, you'll also see your Bitcoin balance.
Access the Cash.app Website
Open your Android or iPhone's web browser. If you don't have or want to install Cash App on your phone, you can still check your balance by signing in to your Cash App account in a web browser like Chrome, Safari, or Samsung Internet.
Go to https://cash.app in your web browser. This is Cash App's official website.
Tap Log In. Now you'll be able to sign in to your account.
Load the page in Desktop Mode (if you're prompted to download the app). If you don't see the option to enter your phone number to sign in, you can either tap Get Cash App to install the app, or follow these simple steps to reload the page in Desktop Mode: Chrome: Tap the three dots and select Request Desktop Site. Safari: Tap aA and choose Request Desktop Website. Samsung Internet: Tap the three-line menu and choose Desktop site.
Log in to your Cash App account. You can sign in using the phone number or email address associated with your account. Enter your phone number or choose Use Email to sign in with your email address. Type your phone number or email address and tap Next. Cash App will send a verification code to the email address or phone number. Open the email or text message from Cash App to get the verification code and return to the login page to paste or type the code. Tap Next to sign in.
Confirm your identity. If prompted, select a confirmation method to confirm your identity and complete the login. To confirm, select Linked Card to enter your credit or debit card number, Phone Number to confirm by phone number, Email to confirm by email, or Bank Account to enter your bank account information. Phone Number or Email will be easiest, as you'll just receive another confirmation code to verify. Once you're signed in, you'll see your Cash App history.
Tap the dollar sign icon to view your balance. You'll see your balance at the top of the screen.
Chat with Support
Open Cash App on your Android or iPhone. If your balance isn't correct or you're having trouble accessing it, you can easily start a chat with Cash App support in the mobile app. Start by launching Cash App by tapping its icon. This feature is not available on Cash App's website.
Tap your profile icon. It's at the top-right corner of Cash App.
Tap Support. It's toward the bottom of the menu. You might have to scroll down a little to see it.
Tap Start chat. It's at the bottom of the menu. This opens a new chat window with the support team.
Send a message. Now you can ask questions about your balance, account, Cash App Borrow, and other concerns. Cash App does not state their chat support hours on their website, but it's likely that the hours closely mirror their Twitter support hours, which are 5 AM to 7 PM PT. When the support representative replies to you, you'll receive a notification in the app.
Send a DM on Twitter
Send a Twitter direct message to @CashSupport. If you have a Twitter account, you can send a private message to Cash App's support team for a quick response. While the support team may not instantly provide you with your Cash App balance on Twitter without confirming your identity over the phone first, they'll be very helpful at getting you back into your account so you can easily check your balance in the mobile app or on the web. Don't include any private or identifying information in a public tweet. You can go directly to https://twitter.com/CashSupport in your web browser or search for @CashSupport in the Twitter mobile app. Cash App's support team is available on Twitter every day between 5 AM and 7 PM PT.
Reach Out on Reddit
While Cash App is active on many social media platforms, they don't offer support on any other than Twitter and Reddit. If you're having trouble accessing your Cash App balance and have not been able to get help on any other platform, the Reddit user CashAppAndi is a Cash App support agent whose primary focus is to help users on Reddit fix problems in the app. If you're new to Reddit, you can sign up at https://www.reddit.com or by downloading the Reddit app from the App Store (iPhone/iPad) or Play Store (Android). It's usually a good idea to ask questions in the subreddit https://www.reddit.com/r/CashApp before writing to CashAppAndi directly. Just make sure not to include any private or identifying information in your post, as it will be totally public. To send a private message to CashAppAndi in the Reddit app, search for /u/CashAppAndi, tap About, and then tap Send a message.
Comments
0 comment