How to Contact Wag

Contacting Wag! as a Pet Caregiver

If you're experiencing an emergency during a Wag!-sanctioned service, dial 911, or press the red bell icon in the Walker App to be connected to Wag!'s emergency line.

To check on the status of your Wag! application, refer to the email that was sent to you when you first applied.

For general, non-urgent inquiries, use the "Help" tab in the app for live chat support. You'll usually be connected within a few minutes. To be connected to a Pet Parent, use the "Messages" tab on the Home Screen of the Walker App to send a chat.

Visit the Pet Caregiver Help Center to find answers to common questions. The information page specifically for Pet Caregivers can be found at https://help.wagwalking.com/category/dog-walkers. Here you’ll find different categories to help answer questions about things like your account, the Wag! app, or how to get started as a Pet Caregiver.

Reaching Wag! as a Pet Parent

Use the "Help" tab in the Wag! App to find answers to your questions or be connected to a customer service representative via live chat.

To be connected to a Pet Caregiver, use the "Messages" tab in the main menu of the Wag! App to send a chat.

Use the Pet Parent Help Center to find answers to general questions. This page can be found at https://help.wagwalking.com/category/dog-owners. Select a category to read about topics like “Services,” “My Account,” or “Schedule Changes.” The information here should be able to answer all of your questions, depending on the topic. Other category options include “Contact Your Walker,” “Home Access,” and “Preparing for Your Booking.”