ALAPPUZHA: The State Government has rolled out a new IT policy for giving comprehensive support for the development of the IT sector.The new policy aims at creating a knowledge-based economy with global opportunities. Developing ‘IT@Kerala’ as the most preferred IT/ITeS investment destination in India is its another goal. It also aims at attracting investments in the ICT. As per the new policy, the government will simplify labour laws to suit the needs of IT&ITeS companies. This will help to overcome the barriers pertaining to employment in the industry. General permission will be granted to all IT&ITeS companies to have 24x7 operations. According to the policy, thrust will be given for the creation and improvement of world class civil infrastructure such as roads between IT hubs, cities and airports on a continuous basis. The government will setup a one shop stop Integrated Government Call Centre (IGCC) to enable citizens to interact with the government for accessing various services and to lodge complaints. Muti-modal access will enable the citizens to use any of the channels Voice-Land line Fixed/Wireless and Mobile Phones), Interactive Voice Response (IVR), Internet, e-mail or paper to communicate with the government. It will also act as a centralised help desk providing the citizens with guidance/information on government’s various services and scheme. Public-private-partnership investments in establishing IT schools will be encouraged to enhance the loyability,communication and technological skills. The government will establish Government-Industry-Academia task force to identify knowledge partners to develop new curriculum for the IT students.“Initiatives will be taken for fostering strategic collaboration with other countries for bringing the best in e-governance and also in establishing bi/multinational funds for R&D and fostering innovation in product ideas. In order to increase the participation of the local people in contributing local specific information to the web and to promote the use of Malayalam language, the government will give priority to development of technologies for enabling Malayalam and promoting the same while delivering government services online,” it says. It was in 1998, the state announced its first IT policy, followed by the IT policies of 2001 and 2007.
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