Union Minister Shares Pic of Food Littered Inside Vistara Aircraft, Airline Responds

Union Minister Rajeev Chandrasekhar took to his official ‘X’ handle and shared an image of discarded water bottles and half-eaten food thrown on the floor inside a Vistara aircraft. With this, he expressed his disappointment. Mr. Rajiv chose to fly Vistara while returning to India after attending the AI Safety Summit in the UK. However, the state in which the aircraft was kept left him dismayed.

“Nice new clean 787 aircraft and very smooth flight – but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers,” he wrote in the caption while sharing the image. Since being uploaded, the image has gone viral with multiple responses. It has gatherers thousands of views. Here, have a look for yourself:

After the image went viral, the airline responded in the comments. “Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint,” wrote Vistara. It further mentioned, “We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident.”

One person wrote, “A reminder that first impressions matter but service should be also good, especially for visitors to India.”

Another person wrote, “Sir, last week my sis came from USA on Air India, the situation was similar. And also she was not even given a pair of Headphones for this long flight like many others on that same flight. And the Attendants would not even come to their seat even after pressing the help button.”

What is your take?