Imagine getting a notification from an airline that your flight has been rescheduled. You rearrange your entire day to accommodate the new time, only to receive yet another update that it’s been rescheduled again—this time to an earlier slot. Who wants to deal with such a mess? Unfortunately, an Air India passenger found themselves in this exact predicament after their flight was rescheduled twice, causing them to miss it entirely.
Taking to ‘X,’ a user with the handle @thekaipullai shared his frustration with the airline. He began, “Dear @airindia, I had booked a flight for today to Bangalore which was supposed to leave at 9:00 Am. I get a message at 5:15 Am that the departure time has been revised to 11:45. So I change my departure time.” He continued, “Now I get a message, half an hour ago that the flight is revised to 9:25 AM. I am now going to miss my flight as I had timed my departure based on your earlier message.”
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Expressing his exasperation, he wrote, “Why do you do this? Can’t you handle a simple domestic flight?”
Dear @airindia, I had booked a flight for today to Bangalore which was supposed to leave at 9:00 Am.I get a message at 5:15 Am that the departure time has been revised to 11:45. So I change my departure time.
Now I get a message, half an hour ago that the flight is revised to… pic.twitter.com/ElxbaPyX0t
— The Kaipullai (@thekaipullai) July 4, 2024
The post quickly went viral, drawing reactions from the public. “It’s almost like they’re doing their best to make you miss the flight,” one user joked. “Bhai update us if you miss the flight. This is sheer negligence of @airindia toward customers who put their hard earned money for travelling,” another commented.
A third user speculated, “It looks like a nice game they played to make you miss an overbooked flight without having to offer any compensation.” At the same time, a fourth added, “Yeah, their scheduling system is pathetic and at last moment l. I have experienced similar situations.”
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Even Air India responded to the viral post, writing, “Dear Sir, Thank you for speaking with us. As we investigate the reasons for the change in departure times, we have provided you with the option of an alternate flight or a full refund. We sincerely apologize for the inconvenience caused & look forward to serving you again.”
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