How do you contact Total Wireless?
Call Customer Service at 1-866-663-3633. The best way to get in touch with Total Wireless (or Total by Verizon) is to call the company’s customer service line. The call center operates from 8 AM to 11:45 PM (EST) Monday through Sunday.
Chat with a representative online. Don’t feel like talking to someone on the phone? We get that! Try “texting” a Total Wireless representative through Total’s Online Chat feature. The chat room operates from 8 AM to 3 AM (EST) Monday through Sunday. This feature is ideal for quick questions or problem-solving.
Text 611611 for the self-service helpline. If you want to check your balance, manage your plans, or enroll in Auto Pay, this is the service for you! The Self-Service text tool is open 24/7, and all you have to do is text a specific keyword to 611611 for more information. Here are some of the keywords you can text: ACCT: To check your Service Renewal information BUY: To purchase Service Plans or data Add-Ons DISNEY: For information about Disney+ benefits ENROLL: To enroll in Auto Pay ILD: For International Long Distance calling information MULTILINE: To add a line to your account PICK5: For instructions on how to set up “Pick 5” Countries PORTIN: To transfer your number into Total Wireless REWARDS: To join the Rewards Program SETPIN: Set up a security pin For a more detailed list, click this link.
Send a letter to Miami, FL. While it may seem old-fashioned, you can still get in contact with Total Wireless via mail. There’s no guarantee that you’ll receive a response, so if you have an urgent question or pressing matter, it’s best to use another form of contact. The Total by Verizon address is as follows: Total By VerizonAttn: Executive Resolution Department9700 NW 112th AvenueMiami, FL 33178
Can you refill your minutes without contacting Total Wireless?
Yes, you can refill your minutes without contacting Total Wireless. Thanks to Total’s Self-Service tool, you can add minutes or data to your phone plan without talking to or messaging a representative. Simply text “BUY” to 611611 to purchase Service Plans or data Add-Ons. Similarly, you can also text “PLAN” to get information about your current plan, “USAGE” to see your current usage, and “REACTIVATE” to reactivate your service from any phone.
What is Total Wireless?
Total Wireless is a prepaid phone plan run by Verizon. Known as Total Wireless and Total by Verizon, this service allows customers to pay for their phone plans on a monthly or yearly basis. They offer unlimited data plans, access to Verizon’s 5G network, and a 5-year price guarantee. Lines for Total start at $30 (without including taxes and fees). Total allows customers to switch to their phone plan with old or new phones. Verizon owns 8 prepaid brands: Total, Visible, Straight Talk, Tracfone, Simple Mobile, SafeLink, Walmart Family Mobile, and Verizon Prepaid.
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