- Make sure your Ticketmaster tickets can be transferred before listing them on StubHub.
- Your tickets should be sold as "mobile transfer" tickets on StubHub.
- Once your tickets sell, transfer them to the buyer on Ticketmaster before confirming the transfer on StubHub's website.
Listing Tickets for Sale on StubHub
Confirm your tickets can be transferred to Ticketmaster. Go to My Tickets on Ticketmaster and check to make sure that the Transfer Tickets button is not grayed out. If it is grayed out, you cannot transfer these tickets and, therefore, can't sell them on StubHub.
Go to the StubHub homepage and click Sell. If you don't already have a StubHub account, sign up for one now, or you can log in when prompted.
Search for your event. You can search using the search bar in the middle of the page. Click the event to begin the process of listing your tickets.
Select Mobile Transfer when asked what kind of tickets you're selling. If you're trying to sell tickets you originally bought on Ticketmaster, you'll be selling them as a mobile transfer on StubHub.
Select a delivery option based on whether you have the tickets yet. If the tickets have already been digitally delivered to you, select Ready to transfer. If the tickets have not been delivered, select Transfer later and select the date you expect to get the tickets by. If you're not sure when you'll get the tickets, select the latest possible date.
Follow the on-screen instructions to include seat and pricing information. Fill out all the required information, such as which seats you're selling and how much the tickets cost. Make sure to include any pertinent features or disclosures (i.e., disability-accessible seats, parking passes included, etc.)
Transferring Sold Tickets
Go to Ticketmaster once you're notified that your tickets have sold. Once your tickets sell on StubHub, you'll have to first transfer the tickets via Ticketmaster and then confirm the transfer via StubHub.
Sign into your Ticketmaster account and find your event under "My Tickets." Tickets to events you've purchased will show up in this section.
Click Transfer Tickets. You may need to confirm your account by entering a four-digit code sent to you as a security measure. If Transfer Tickets is grayed out, you cannot transfer these tickets. If you've already sold your tickets on StubHub, you'll need to issue a refund.
Select the tickets to sell and press Continue. Ensure the tickets you're selecting match the tickets you sold on StubHub.
Enter the buyer's information, including email address. You can get your buyer's email address from the email message StubHub sent when your tickets were sold. The email address is very important to get correct, as this is how the tickets are delivered, so ensure the address matches the buyer's address in the email from StubHub.
Click Send. Ticketmaster will send the tickets off to your recipient.
Go to My Tickets > Sales on StubHub. After transferring the tickets via Ticketmaster, you'll need to confirm the transfer on StubHub.
Select the sale, and then click Confirm transfer. It's in the upper-right corner of the sale window. If you don't see the Confirm transfer button, then you don't have to do anything—StubHub will automatically confirm the transfer for you.
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