4 Solutions for a Samsung Smart TV Solar Remote Not Responding

IncaPower

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posted on 5 months ago — updated on 1 second ago

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Are you having issues with your Samsung Solar remote and think it's not working? The Solar remote is a feature that comes with many newer Samsung televisions, like the Samsung Frame TV and Smart TVs. Here's a list of troubleshooting steps so you can fix this problem easily and quickly.[1]
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Quick Ways to Fix a Samsung Solar Remote

Check the charge.

A low charge can cause your controller to not work. If you can navigate your TV, you can check your power levels: Go to Settings > All Settings > General & Privacy > Power and Energy Saving to see your current charge. But you can also simply plug your remote in with a USB-C cable to charge it enough so you can use it. When you're not using the remote, turn it upside down and in the sun so the solar cells are soaking in the sunlight. A red light at the top will indicate that the remote is charging.

Pair it again.

The current pairing can be failing, causing your remote to work improperly. You don't need to unpair before re-pairing. To re-pair your remote, turn on the TV, point your remote at it, and press the "Return" and "Pause/Play" buttons for 3 seconds. Once you see a message on your TV screen, release the buttons and follow the on-screen instructions to complete pairing your remote and TV. If the TV says that there are no remotes to pair, try pairing your remote with a second Samsung TV (like another TV that you own, a neighbor's or friend's Samsung TV, or a store with Samsung on display), then pairing it again with the original TV.

Reset the remote.

Eliminate any custom settings that can prevent it from working. Press "Return" and "Enter" for about 10 seconds. Once you reset it, try pairing it with your TV again.

Check if your remote is sending IR signals.

This will let you know if you need to charge it more or get a new remote. You need a smartphone or camera for this process: Look at the tip of the remote (the part you aim at the TV) through your camera app on your phone or camera's screen. Press the "Power" button on the remote. If you see the IR light, your remote works. If you don't see the IR light, charge your remote with a USB-C cable or in sunlight and try again after the remote has charged for a while (like 30 minutes). If you still don't see a light, something might be wrong with your battery, so contact Samsung for more support or purchase a new remote.