How to Get On and Off an Escalator

Entering the Escalator

Know when to take the elevator instead. If you are using a cane, a walker, or a wheelchair, it’s not safe for you to ride an escalator. Similarly, if you have a lot of rolling luggage or have a wheeled stroller, don’t use an escalator. If your luggage or stroller overbalances, they will fall over and roll. This could injure any children in the stroller and injure the passengers behind you.

Prepare yourself to enter the escalator. Stand in front of the escalator with your bags and packages grasped firmly in one hand. If there are any children with you, hold them with one hand. It’s important to have a hand free to hold the handrail when you enter the escalator. Make sure you’re entering the correct escalator – the stairs should be moving in the direction of your path, not towards you.

Step carefully onto the escalator. Stand near the center of the steps and extend a foot forward. Aim for the middle of the step. Extend your free hand and grab the handrail as you move. Once you step onto the escalator, quickly step up with your other foot as well. Keep a firm grip on the handrail. Be especially cautious when wearing Crocs. Soft shoes such as Crocs can be dangerous when riding escalators as they can get easily stuck in moving parts. If you wear soft shoes onto the escalator, it is especially important to stand on the center of the step to avoid injury.

Plan your practice time. If you’re nervous about using an escalator and need some time to gather your courage, consider practicing early in the morning or late at night. Hopefully there will be less people during these hours, allowing you to take all the time you need without inconveniencing anyone. Similarly, have a friend stand behind you and usher others away to give you more time to ready yourself.

Riding the Escalator

Stand properly on the escalator. Always face the direction of movement. If you face the wrong way on an escalator, you risk falling and injuring yourself. Remember, stand at the center of the step with your feet away from the sides, especially if you’re wearing sandals or Crocs. Similarly, keep an eye on loose clothing and make sure it doesn’t get stuck. Never sit on the escalator step, even if you’re tired. It’s dangerous for you as well as for other passengers. Stand to the right on the steps so that people can walk past you if they're in a hurry. This is considered escalator etiquette. However, remember walking on the escalator is not considered safe behavior.

Keep a steady grip on the handrail. Hold the handrail firmly with your back straight and arm relaxed. Don’t lean on the handrail or bend over the sides. Using the handrail properly will help improve your balance while you ride and help you catch yourself if you accidentally fall.

Be careful with your bags. Don’t rest bags or other items on the handrail as the handrail is only for hands. Keep all bags and packages firmly held in your free hand. Don’t rest them on the steps either as they can get caught in the moving parts. If you have too many bags to hold with one hand, it may be better to take the elevator.

Exiting the Escalator

Step off promptly. When nearing the top of the escalator, step off promptly and confidently. If you hesitate, you will end up falling onto the floor and potentially injuring yourself. To step off, simply lift your foot and place it on the stationary metal plate at the top of the escalator. Release the handrail and continue walking forward.

Keep loose clothing clear of the top step. It’s easy for small, light objects such as the hems of clothing to get “pinched” here. Make sure your loose clothing is either gathered in your hand or high enough from the escalator that it won’t get caught. Some people believe that an escalator can reach out and “grab” you as you ride. This is a common myth. As long as you keep your shoes and loose clothing away from moving parts, you will be fine. If your clothing gets caught, try to press the emergency stop button at the top or bottom of the escalator. If this doesn’t work, try to get out of the clothing. It’s better to be embarrassed and naked than injured!

Move away from the exit area quickly. If you dawdle at the exit you could cause an accident. After all, the people moving towards you on the escalator can’t control their speed. If you block the exit, they will simply run into you. Instead, walk quickly away from the exit area before setting down your bag or stopping.