In an unexpected twist of events, a recent Air India flight heading from Kochi to Gatwick had to be canceled last Sunday due to a sudden technical issue, as shared by a trusted insider from the airline.
The AI 149 flight had originally been scheduled to take off at 2:15 pm with 252 excited passengers on board. However, at 2:30 pm, the aircraft was swiftly guided back to the taxiway after vigilant ground staff detected a technical glitch that needed immediate attention. To ensure everyone’s safety, all passengers were kindly asked to disembark while the plane underwent a thorough examination to pinpoint the root cause of the problem, as the source disclosed.
Following a meticulous assessment, it became evident that the aircraft was not in suitable condition for a flight that day. Consequently, the flight had to be canceled. Air India promptly extended options to passengers, giving them the flexibility to reschedule their travel or choose seats on alternate airlines. Furthermore, passengers who decided not to proceed with their original travel plans were promptly offered full refunds and appropriate monetary compensation, as confirmed by the source.
“We are actively working to assist passengers who wish to secure bookings with other airlines and have made arrangements for hotel accommodations for those who cannot return to their homes today,” the source reassured, highlighting Air India’s strong commitment to passenger well-being.
Placing safety as the top priority, the airline’s dedicated engineering team conducted an extensive examination of the aircraft. Regrettably, despite their earnest efforts, the aircraft could not be restored to a flight-ready condition, leading to the unfortunate cancellation. The source stressed, “We took utmost care of our passengers,” underscoring Air India’s unwavering dedication to ensuring passenger safety and satisfaction.
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